Moxa Technologies 332 Guia de Instalação descarregar pdf (Página 35)

C-3

Product Return Procedure

For product repair, exchange, or refund, the customer must:

y Provide evidence of original purchase.

y Obtain a Product Return Agreement (PRA) from the sales representative or

dealer.

y Fill out the Problem Report Form (PRF). Include as much detail as possible

to help minimize repair time.

y Carefully pack the product in an anti-static package, and send it, pre-paid, to

the dealer. The PRA should be visible on the outside of the package, and

include a description of the problem, along with the return address and

telephone number of a technical contact.

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Moxa Technologies 332 Guia de Instalação Página 35